return and refund policy

1. Personalized Items:

Due to the nature of our products, we do not accept returns or exchanges on personalized items once they have been customized or made-to-order. This includes, but is not limited to:​

• Personalized clothing (e.g., monogrammed t-shirts, hoodies, etc.)

• Custom hampers (items selected and assembled based on your preferences)

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Please double-check your order before completing your purchase, including any personalized details, as we are unable to make changes once the item has been processed.

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2. Standard Return/Refund Policy

• Returns and refunds are only accepted within 15 days from the date you receive your order.

• If you are requesting a return for an incorrect, damaged, or faulty item, please contact us within 15 days of receiving your order. We may request photo evidence of the issue for quality control and processing purposes.

• After 15 days from the date of receipt, we cannot process any refund or exchange requests, so please inspect your items carefully upon arrival.

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3. Refund Process for Damaged or Faulty Items

If your personalized or non-personalized item is damaged or faulty upon arrival, please follow the steps below:

• Contact Us Within 15 Days: Email us at [insert email address] with your order number, a detailed description of the issue, and clear photos of the damaged or faulty item.

• Assessment: We will review the issue and assess whether the item qualifies for a refund or exchange.

• Return the Item: If a return is required, we will provide you with the return instructions. The return shipping costs will be covered by us for faulty or damaged items.

• Refund/Replacement: Once the returned item is received and assessed, we will process a full refund to the original payment method or offer a replacement item, depending on your preference and availability.

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4. Change of Mind

As personalized items are custom-made specifically for you, we do not accept returns or provide refunds for change of mind. We strongly recommend double-checking your order before completing your purchase, especially when it comes to personalization details such as names, dates, or sizes.

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5. Non-Personalized Items

For non-personalized items (e.g., uncustomized clothing, accessories, etc.), returns are accepted under the following conditions:

• Items must be unused, unworn, and in their original condition with all tags and packaging intact.

• Returns must be made within 15 days of receiving the product.

• Return shipping costs are the responsibility of the customer, unless the item is damaged or faulty.

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6. How to Return an Item

To initiate a return or discuss an issue with your order, please contact us at tinytouchesstudio@outlook.com with the following details:

• Order number

• Item(s) you are requesting to return or exchange

• Description of the issue (if applicable)

• Photos of the item

Once we’ve confirmed your return request, we’ll provide further instructions for the return process.

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7. Exceptions

In some cases, certain items may be exempt from returns due to health and safety reasons, including:

• Opened food or consumables from hampers

• Personal care items (e.g., beauty products, bath items)

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8. Customer Commitment to Correct Information:

Each customer is responsible for providing accurate details when placing an order, including personalization information. Please ensure that all names, dates, and other customizations are correct before submitting your order, as we are unable to make changes once the item is processed. This helps avoid delays or issues with your order and ensures your personalized items meet your expectations.

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9. Customer Responsibility

• Keep proof of purchase: Please retain your order confirmation and receipt for your reference.

• Inspect items upon delivery: We recommend inspecting your items immediately upon delivery to ensure everything is in order.

• Return shipping: Unless the item is damaged or faulty, the customer is responsible for the cost of return shipping.

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10. Contact Us

For any inquiries, please don’t hesitate to get in touch with our customer service team:

• Email: tinytouchesstudio@outlook.com

• Phone: +61 422 009 342

• Office Hours: 9Am-4Pm

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We are here to assist you and ensure you have a great shopping experience with us!

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